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Comments or complaints

Excerpted from the Communications Policy (0222.06)

  • Complaints may be made in person, by telephone (506-853-3592), by e-mail or by letter to Corporate Communications
  • No anonymous complaints will be investigated, but confidentiality is respected as per the complainant’s preference, as long as the investigation allows it.
  • Correspondence is sent immediately to the department, usually the department head, outlining the complaint. 
  • Timing of response varies according to the urgency, complexity or seriousness of the complaint and the department’s ability to respond quickly.
  • Corrective action must be outlined.
  • Investigation can take anywhere from a day to several weeks; a committee may be appointed if necessary. 
  • Department heads and managers are responsible for the implementation of corrective action. 
  • Results are communicated to the complainant.
  • The City of Moncton’s Advisory Committee on Bilingual Services receives a report of all complaints received from the Department of Corporate Communications.

*Please note: This process is subject to review.