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Precautionary Boil Water Advisory

January 10, 2017

The City of Moncton wishes to advise customers located in the affected area (see map) that a Boil Water Advisory has been put into effect as a precautionary measure following today’s major water main break. Although repairs are being made with care, there is a possibility that the water may have become contaminated. 

What should you do?

  • Do not drink the water without boiling it first. Bring water to a boil, hold water at a rolling boil for at least one minute, and then let it cool prior to using. Water which has been properly boiled is considered a safe source of water.
  • Any water that is to be ingested or used for drinking, preparing food, making hot and cold beverages, making ice cubes, washing fruits and vegetables, and brushing teeth should be boiled. This is particularly important for those whose immune systems are compromised (i.e., the elderly, infants, and people with transplanted organs, on dialysis, with HIV/Aids, etc.). 
  • Contaminated water may cause illness in humans, including diarrhea, cramps, nausea, headaches, or other symptoms. Contamination of water, however, is not the only cause of these symptoms. If you experience any of these symptoms, and they persist, you may want to seek medical advice.
  • The water is safe for showering and bathing.
  • Hands can continue to be washed using tap water and a proper handwashing technique that includes rubbing all parts of the hands with soap and water for a minimum of 20 seconds. 
  • Laundry may be washed in tap water, either by hand or by machine. 
  • Dishes may be washed by hand in hot, soapy water, and left to air dry. It is safe to use a dishwasher.
  • Users may experience discoloured water or air in their plumbing systems. Residents who completely lose water pressure should turn off the circuit breaker for their hot water heaters to prevent damage to the heating elements.

Please share this information with other people who drink this water, especially those in the affected area who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or by distributing copies by hand.

The City of Moncton is evaluating all available information, and is working with the Department of Health. Testing will continue over the next 72 hours to ensure the highest standards of water quality are offered to our customers. An advisory will be issued when the boil water advisory is rescinded. 

The City of Moncton appreciates your understanding and patience.


Isabelle LeBlanc
Director of Communications 
City of Moncton