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Class Booking Policies and Procedures

Booking Policies and Procedures  

All bookings for city parks and facilities must be made through the Parks & Leisure Services and entered into the class reservation system.

Tentative bookings will be held for a week and, if not confirmed, will be cancelled.

All confirmed bookings will receive a confirmation of their date as well as confirmation of any services that have been approved associated with the event (via mail or e-mail).

All bookings made at Mapleton Lodge, sports facilities, the Market Complex or heritage facilities must be paid at time of booking. Refunds of 100% less a $25 administration fee will be given with one month or greater notice. For cancellations with three weeks notice, 50% of the booking fee will be refunded. No refund will be issued for bookings cancelled less than two weeks prior. If a booking is paid and is rescheduled, there will be no penalty if another date is available.

Damage deposit of $250 is required for Mapleton Lodge.  This fee is payable at time of booking and will be completely refunded after the event should there be no damage.

All payments are to be made by cheque or credit card at time of booking.

Repeat monthly booking can be taken a year in advance, however payment will be required by the first of the month for the month the booking is made.

 

 

Policy on the use of municipal spaces and facilities