Join Moncton’s Senior Friendly Business Program

Become a recognized leader in accessibility and service excellence for Moncton’s growing senior community!

info [at] moncton.ca (info[at]moncton[dot]ca)
506.853.3333

Program Guide

City of Moncton’s Senior Friendly Business Program

The City of Moncton’s Senior Friendly Business Program celebrates businesses that prioritize accessibility, comfort, and quality service for seniors. Participation brings meaningful benefits, including:

Official recognition as a Senior Friendly Business
Inclusion in exclusive City of Moncton directories, events, promotional materials and campaigns.
Increased visibility among Moncton’s growing senior population
Contribution to an age-friendly community that values inclusion and accessibility

This is an opportunity to stand out as a business that supports the well-being and independence of older adults in Moncton.

Please note that the following businesses are not eligible:

In-home services
Businesses located outside of the City of Moncton

To be recognized as a Senior-Friendly Business:

Review the Senior Friend Business Program Guide (hyperlink)
Submit a program application for review (must meet 80% of criteria)
Pass an onsite evaluation

Please allow 4 – 6 weeks for certification.

Contact information

Name of business

Address

Address 2

City

Province

Postal Code

Business phone number

Name of primary contact

Email of primary contact

Customer service and communication

Questions	Yes	No	N/A
Are customers greeted by courteous and helpful staff?	Yes	No	N/A
Do staff speak clearly and face customers during conversation?	Yes	No	N/A
Is background noise kept to a level that facilitates conversation?	Yes	No	N/A
Are printed materials easy to read, and signs prominently posted?	Yes	No	N/A
Is assistance available in both official languages (English and French)?	Yes	No	N/A
Does the business offer carry-out assistance to customers?	Yes	No	N/A
Is at-home delivery service available?	Yes	No	N/A
Does the business offer discounts or incentives to seniors?	Yes	No	N/A
Is there a live customer service representative available by phone?	Yes	No	N/A
Does the business have a website or social media account(s)?	Yes	No	N/A

Facilities and accessibility

Questions	Yes	No	N/A
Is on-site parking available for customers?	Yes	No	N/A
Is there adequate lighting outside the business?	Yes	No	N/A
Are entrances clearly indicated?	Yes	No	N/A
Are entrances cleared of snow and ice?	Yes	No	N/A
Are slippery and snow-covered surfaces cleared and sanded/salted?	Yes	No	N/A
Are doors easy to open?	Yes	No	N/A
Are glass doors clearly marked?	Yes	No	N/A
Are entrances accessible to wheelchairs and walkers?	Yes	No	N/A
Does the business provide seating for customers to rest?	Yes	No	N/A
Can customers easily access products and services?	Yes	No	N/A
Is there adequate lighting inside the business?	Yes	No	N/A
Are the aisles kept free of obstructions?	Yes	No	N/A
If necessary, are elevators/ramps available?	Yes	No	N/A
If there are changes in floor elevation, are they marked with reflective tape or paint?	Yes	No	N/A
Are advance notices of any physical obstacles used?	Yes	No	N/A
Are there handrails on both sides of stairwells or steps?	Yes	No	N/A
Are there non-slip floors throughout the interior?	Yes	No	N/A
Is a public washroom available?	Yes	No	N/A
If a washroom is available, is it accessible to someone who uses mobility aids?	Yes	No	N/A
If a washroom is available, does it have grab bars?	Yes	No	N/A

Please provide any additional comments for consideration.

I have read and understand the Moncton Senior Friendly Business Program Guide. *

I understand that a Senior Friendly Business program representative may conduct an onsite evaluation to verify eligibility. *

I understand that the Senior Friendly Business program administration will review participating businesses annually. *

If applicable, I agree to have the business’ senior discount listed on the City of Moncton Senior Friendly Business program website and within promotional campaigns and materials. *