Water Leak and Minor Adjustment Form

The City of Moncton provides the Water Leak Adjustment Program in accordance to the Water Leak Relief Program Policy.

This policy applies to residential customers* who received a water bill with abnormally large consumption volume due to a water leak. Customers are eligible for one-time leak adjustment over a 10-year timeframe per service address, per property owner with the adjustment on their bill being capped at $1,000.

The water leak adjustment is calculated by rebating 50% of the water consumption above the customer's average monthly consumption. Adjustments will be applied to a maximum of a 3-month period, representing the quarterly billing cycle. All leak adjustment requests will be reviewed and approved by a Utility Administrative Working Group in order to ensure that all decisions are fair and equal among all residential users.

*Residential properties are classified as those serviced with one water meter (townhouses, duplexes, housing less than five units are all considered residential). Condominiums are not considered a residential property.

Contact Information

Owner's Name(s) (as it appears on bill) *

Email *

Phone *

Civic Address *

Address 2

City/Town *

ZIP/Postal Code *

Location ID *

Customer ID *

Eligibility Criteria

If you have not yet registered, you can do so online by visiting this link.

I understand that I will only be considered for this relief program if this is a residential property *

Proof of Repair / Correction

If you are including receipts, please explain them here and attach them below.

Unlimited number of files can be uploaded to this field.
64 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

×In order to be eligible for an adjustments, residents must meet the eligibility criteria of the Water Leak Relief Program and have an account in good standing prior to credit being applied. Residents who fail to address a leak that has been communicated to them, who failed to respond to a request for a water meter or meter transmitting unit replacement during the period of the leak occurred may not be eligible for this rebate (property must be in full compliance with by-Law P102).