Policies

City policies are maintained by the Office of the City Clerk. All efforts are made to ensure the most recent policies, with any amendments made by Council, are updated online and listed below. For all questions, please contact the Office of the City Clerk.

Policies are organized by department.

• By-Law Enforcement Policy
• Encampment Response Protocol

• Annual Community Grant Administration and Evaluation Policy
• Contractor Management Policy
• Display of Religious Symbols on Municipal Property
• Funding Application Policy
• Mandatory Face Covering Policy
• Video Surveillance Policy
• Whistleblower Policy 

• Administration of Agencies, Boards, Commissions, and Committees
• Elected Officials and Administration Information Policy
• Flag Policy
• Public Hearing Policy
• Records Management Policy
• Right to Information and Protection of Privacy Policy
• Travel and Expense Policy for Elected Officials

• Customer Code of Conduct 
• Customer Complaints Handling Policy
• Official Languages Policy

•  Art Acquisition Policy
• Film Policy
• Percent for Public Art Policy
• Photograph and Research Policy
    

• Financial Incentive Program Policy

• Branch Service Laterals – Capital Construction Projects
• Drainage Issues on Private Property
• Installation of Traffic and Parking Control Devices
• School Crossing Guards Policy
• Storm Sewer Branch Installation Policy
• Traffic Calming Policy

• Accessibility Policy for Renovations, Additions and New Construction of City-owned Building

• Accounts Receivable, Collections Policy
• Capital Asset Policy
• Collection Agencies Policy
• Corporate Procurement Policy
• Debt Management Policy
• Investment Policy  
• Reserves Policy

• Drug and Alcohol Policy
• Respectful Workplace Policy
• Workplace Diversity, Equity, and Inclusion Policy 

• Open Data Policy

• Appeal Committee on Dangerous or Unsightly Premises and Property
• By-Law Amendments Policy
• Contract Execution Policy
• Disposition and Acquisition of Municipal Land
• Hierarchy of Legislation Policy
• Maintenance and Finishing Policy - Driveway Entrances
• Retention of Outside Legal Services Policy
• Sewer Policy Re Tree Roots

• Memorial Tree Planting Program Policy
• Protection of Trees on City Property Policy

• Accelerator Funding for Downtown Densification Grant Program
• Accessory Dwelling Unit Grant Program
• Affordable Housing – Building Permit and Planning Fee Equivalent Grant Policy - New Construction
• Affordable Housing – Building Permit and Planning Fee Equivalent Grant Policy - Repair and Renewal
• Affordable Housing – Housing Accelerator Fund Non-Profit Development Grant Program
• Affordable Housing – Non-Profit Soft Costs Grant Program
• Affordable Housing – Prioritization Policy for Developments
• Antenna Systems Siting Policy
• Cash-in-Lieu of Parking Policy for Residential Uses
• Designation of Heritage Properties Policy
• Enhanced Notification Policy
• Heritage Conservation Board Grant Policy
• Housing Accelerator Fund Business Improvement Area Missing Middle Residential Infill Grant Program
• Housing Accelerator Fund Growth Areas Housing Grant Program
• Naming Policy for Streets, Trails and Civic Facilities
• Public Notice Policy for Rezoning Applications 

• Administration of Monuments, Memorials and Amenities
• Breast Feeding Policy
• Ice Skating Protective Helmet Policy
• Ice Time Distribution Policy
• Sports Field Distribution Policy

•  Level of Service 

• Maintenance of Private Hydrants Policy
• Sale of Bulk Water Policy