Strategic Plan

The 2025 Strategic Plan was adopted by Moncton City Council on Dec. 16, 2024.

Read the Strategic Plan Report 2025

Message from the CAO

The City of Moncton provides a wide range of services that directly impact residents’ daily lives, from snow clearing and garbage collection to recreation facilities, parks and trails, and streets and sidewalks.

The City’s Strategic Plan helps us prioritize projects and services and provides guidance not only on how to deliver them, but the overarching goals we want to achieve as a community.

The objectives set out in this plan help us develop our detailed work and action plans, set measurable goals, and track our progress.

We take our responsibility to residents seriously. Our commitment is right there in our mission: to work together to enhance the quality of life for all residents.

I invite you to explore our five pillars below and learn more about the principles that guide our community.  

Serge Doucet
Chief Administrative Officer

Purpose

The Strategic Plan is used to: 

Align municipal decisions

Municipal actions are guided by the priorities identified in this plan. City Council reviews the plan on a regular basis as new challenges and opportunities emerge. This ensures that we focus on the right priorities for our city. 

Provide direction for service areas work plans and budgets

The Strategic Plan guides service areas in the development of their work plans (strategies, actions, and initiatives) and alignment of their budgets to achieve City Council’s priorities. 

Monitor progress towards desired outcomes

The strategies, actions, and initiatives are monitored to measure success. Our performance is reported through indicators and targets in our annual Report to the Community.

Vision, Mission, and Values

Our vision 

A city that inspires

Our mission

Working together to enhance the quality of life for all residents

Our core values

Our City is guided by the following values and principles.

Sustainability

  • We make decisions that consider the best interests of our environment, our economy, and our community.
  • We respect and preserve our built heritage and natural environment.

Inclusivity

  • We believe diversity in all its forms is an asset for our community.
  • We are committed to being a welcoming and inclusive city.

Innovation

  • We strive to think and do things differently.
  • We embrace new technologies and foster a culture of continuous learning.
  • We welcome change through performance excellence, based on real data and measurable results.

Accountability

  • We consider the long-term consequences of decisions and think broadly about issues.
  • We act with uncompromising honesty and steadfast integrity in everything we do.

Excellence

  • We care about what we do and put our best effort into providing valuable, consistent, and quality services.
  • We foster positive and supportive relationships with our residents to build a better community.

Bilingualism

  • We are proud to be Canada’s first officially bilingual city and to provide bilingual services.
  • We uphold and promote the value of both official languages, to build connection within the community and across the world.

Pillars and Goals

Moncton City Council has adopted five pillars within its Strategic Plan. These are at the centre of everything we do. They are the focus of our efforts and the foundation of our organization’s multi-year work plans. 

Goals marked with a star ⭐ were identified as priorities by Council.

Council's priority goals

  • Deliver effective protective services
  • Support and embrace culture, heritage, and bilingualism
  • Reduce net greenhouse gas emissions and other forms of air pollution
  • Create a safe environment
  • Attract and retain business and investment
  • Invest in employees and innovation

 

A Safe Community

To create, support, and advocate for a safe and inclusive community

⭐Deliver effective protective services

  • Review and adjust services to respond to community needs
  • Foster collaborative partnerships to enhance community safety programs

Support and advocate for affordable housing

  • Invest in affordable housing options to meet community needs
  • Deliver programs that support the construction of new affordable housing
  • Advocate for additional funding from provincial and federal governments

⭐Create a safe environment

  • Leverage innovation in designing, upgrading, and maintaining public spaces
  • Support and work with partners to addressand mitigate challenges due to mental health, addictions, and homelessness

A Thriving, Dynamic Community

To propel sustainable development and strategic investment

⭐Attract and retain business and investment

  • Leverage vacant and under-utilized lands/buildings to densify the downtown core
  • Support industrial park development
  • Leverage programs and incentives to attract and foster downtown business

Support sustainable development and population growth

  • Work with other levels of government and advocate investment in public services
  • Help new residents integrate into the community
  • Manage growth strategies to ensure more people can obtain housing

Make strategic investments in infrastructure

  • Continue to manage existing infrastructure
  • Continue to support and invest in smart growth opportunities and new assets

A Green Community

To protect and enhance the environment

⭐Reduce net greenhouse gas emissions and other forms of air pollution

  • Provide support to help Moncton residents make informed lifestyle decisions
  • Invest in active transportation strategies
  • Advocate for provincial regulations aimed at reducing carbon emissions
  • Mitigate other forms of pollution (e.g. noise, odor, dust)

Adapt to climate change

  • Support residents with the knowledge and tools to protect themselves from threats posed by climate change
  • Minimize the vulnerability of Moncton's infrastructure against flooding through proactive planning

Manage and enhance natural assets

  • Protect and enhance our surface water resources
  • Continue to increase Moncton’s net tree canopy
  • Support proper waste separation and disposal

A Vibrant and Inclusive Community

Enrich the lives of residents and visitors

⭐Support and embrace culture, heritage and bilingualism

  • Advocate and support heritage preservation
  • Diversify our cultural initiatives
  • Actively promote Moncton as an officially bilingual city

Deliver exciting and engaging programs and events

  • Develop programming that is responsive to community needs
  • Work to expand event delivery and participation beyond the peak tourism season

Enhance and invest in our public spaces

  • Invest in public spaces that foster a sense of community connection and belonging
  • Encourage and facilitate community gatherings

An Engaged and Democratic Community

To lead by encouraging innovation, participation, transparency, and accountability in our decision-making

Be a well-managed and responsible organization

  • Establish an aligned multi-year strategic planning, budgeting, and reporting process
  • Make fiscally responsible decisions to ensure long-term sustainability (values-driven and data informed)

Increase and diversify stakeholder collaboration and resident engagement

  • Implement innovative and effective public engagement strategies and tools to engage more residents
  • Make decisions that reflect the diversity of the community
  • Improve how the city communicates with residents

⭐Invest in employees and innovation

  • Create a work environment that encourages innovation and excellence
  • Provide employees with professional development and growth opportunities
  • Invest in tools that support employees in working more effectively and delivering improved services
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Strategic Plan Report 2025

View the detailed report on Strategic Plan outcomes, KPIs, and targets set for 2025.